Please call our toll free number at 1-877-WSC-TIME (1-877-972-8463) or email us for repair mailing authorization and to receive an estimate.  Most of the times we can give an accurate estimate of the repair cost over the phone.

After you decide to send your watch to Watch Service Company, you will obtain a free estimate of its repair cost. You should package it in a shipping container of suitable size. Please do not send it in its original gift box as our company cannot guarantee the return of the shipping container. Be sure to cushion the watch with bubble pack and enclose a cover letter with your name, address, etc. and a brief description of the repairs you wish performed. See mailing address.

As soon as your watch arrives at W.S.C. via insured carrier, the package is opened and the watch is assigned a numbered job envelope,  made out in triplicate, with all pertinent information about yourself and the watch . The watch then goes to our watchmaker who carefully examines the watch to determine its service requirements. A detailed cost estimate is then made and forwarded to you for approval. If you do not approve of the estimate, the watch is immediately returned without any type of charge via Priority Mail (free shipping too) or via the insured carrier of your choice (UPS or USPS) upon payment of a postage and insurance charge ($10-$15).

If the repair is approved, the job begins by completely taking the watch apart, screw by screw, wheel by wheel, and spring by spring. Every part is examined for damage and wear. Parts that cannot be repaired are replaced with factory originals. The watch is then reassembled and lubricated as it is assembled. Most mechanical watches use a least five different lubricants for various parts of the mechanism. After the watch is assembled it is tested for several days for operating efficiency. It is also brought to time and adjusted for position and isochronism if required. The watch case is cleaned and polished, the crystal replaced if needed, and the winding button changed as required. The watch is then placed in the case and run for several more days to assure us that it is ready for return to the owner.

Water resistant cases are further tested by subjecting the cases to various pressures and vacuums to be certain that the case neither leaks in water or leaks out air. If the watch is found to leak, we pressurize the case to locate the source of the leak as you would a leaky inner tube from a bicycle tire. All high quality water resistant watches are resealed before they leave this shop.

Finally, the watch is ready for shipping. Upon receipt of payment for the service and shipping, the watch is then returned to the owner via insured carrier. All parts and labor furnished by Watch Service Company carry a one year warranty from the time the repair is completed. The Warranty does not cover parts we did not furnish, collision or water damage, or repairs done by someone other than Watch Service Company.

Free Priority Mail Shipping Offer: We will ship the watch back via USPS Priority Mail with delivery confirmation at no extra charge, or apply $3.55 credit towards any other shipping method of choice (UPS, FEDEX, Insured Mail)
 

Watch Service Company, Inc.
3443 South State Street #5
Salt Lake City, UT 84115
  Atencion al cliente disponible en Español